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An empty hotel room: a made bed under a white duvet, an armchair by a curtained window, a reading lamp above the wooden headboard.

For hotels and guesthouses

More guests tomorrow start with happy guests today.

Give them a reason to return and recommend your hotel. Don't let technical problems in the room spoil their good impression.

With SayFIXED, guests scan a QR code and report what isn't working. Your team receives the report immediately, so you can respond during their stay.

Try 2 months free See how it works
  • Up to 20 rooms
  • No payment required
  • No app for guests

No automatic paid renewal.

The guest screen on a phone, in English: "Where is the problem?" with the area choice.

You put great care into your guests' stay. Don't let a hidden problem overshadow it.

A warm welcome, cleanliness and attentive service create a good impression. But air conditioning that doesn't cool or a shower that doesn't work can become the strongest memory of the stay.

Guests won't always mention a problem at reception. And when you don't know about it, you miss the opportunity to help.

SayFIXED makes it easy for guests to tell you what's wrong and helps your team track the issue through to resolution. This gives you the opportunity to restore their comfort and show that your care continues even when something goes wrong.

Someone sits on the edge of a hotel bed, looking at the phone in their hand; a suitcase stands beside the bed, a jacket over the armchair.

For the guest

How it works for the guest

After the scan, the hotel and the room are already known. The guest doesn’t enter a room number, create an account or have to figure out who to contact.

Try it in 20 rooms

  1. Scans the code in the room

    An individual QR code for that room. No app to download.

  2. Picks what is wrong

    The area and the kind of problem, optionally a photo or a comment.

  3. Sends it in under a minute

    No registration and no app to install. The report reaches the hotel right away.

Why it matters to find out in time

25% of guests report a problem that disrupted their stay
45% feel more comfortable reporting through a text channel than by phone, email or face to face
42% would return to a hotel that turned a bad experience into a good one by resolving the problem immediately

Source: a Zingle survey of 1,100 consumers in the US, published by Hotel Management, 2019

A drop of water hangs from the spout of a chrome mixer tap over a white basin; behind it, out of focus, a tissue box and a mirror frame.

A small problem rarely stays small when the hotel does not know about it

What the same defect costs depends on when the hotel finds out about it. Below is one problem — a leak, the air conditioning, a lock — at the five moments it can be reported. The difference between the first row and the last is not in the problem.

  • The first evening

    Small to you, not to the guest

    A drip, no cooling, a lock that sticks. Not worth walking down to reception. Enough to ruin the night.

  • While the guest is in the room

    Today it is one job for maintenance

    While the guest is still in the room, it can be resolved the same day. Nobody assigns it, because no report exists.

  • At checkout

    The guest no longer wants a repair

    By the time it reaches the desk, the conversation is not about the tap. It is about a discount, a dinner, another room.

  • After checkout

    In a review your next guests read

    You learn about your own room from a text your future guests also see. All that is left is to reply underneath it.

  • Never

    You never find out at all

    Nobody logged it, so nobody assigned it. The room keeps being sold, and a leak does not wait between inspections.

The later, the more expensive.

A problem you know about in time can still be solved.

Give guests an easy way to tell you
A staff member in uniform and apron taps a phone screen in a room doorway; inside, a made bed and folded towels on a luggage rack.

For the team

Guests are not the only ones who see problems

Reception, housekeeping or maintenance can register a problem for a chosen room straight from their phone — no paper note, no passing it person to person, no walking back to a workstation.

Guest reports and the team’s own observations stay in one place, so the problem is not lost between departments or shifts.

  • Housekeeping sees a leak in the bathroom
  • Reception logs a complaint received in person
  • A technician notes an additional defect on the spot
The staff screen on a phone, in English: a new report with room, place, item and problem.

What the hotel gains

Care that gives guests a reason to return

Respond while the guest is still with you. Resolving a problem in time helps preserve a good impression and gives guests a reason to return and recommend your hotel.

Fewer lost reports

The information does not stay in a note, a chat or a handover between shifts.

Less load on reception

The guest describes the problem, and the team sees the exact room and context.

Recurring defects surface

Problem rooms, areas and types of failure become visible.

Better quality management

Management sees the response and the trends behind the guest experience.

From a single report to better quality

Every report helps solve the problem at hand and also shows the bigger picture — which defects repeat, which rooms need attention, and how quickly the hotel restores the guest’s comfort.

  1. Submitted by a guest or an employee
  2. Visible to the hotel
  3. Taken on by someone responsible
  4. Completed
  5. Included in the reports
The list of reports in the system, in English: number, room, problem, priority, assignee and status.

Pricing

Clear pricing based on the number of rooms

Every plan includes the full standard functionality of SayFIXED. The monthly fee depends solely on the number of active rooms in one hotel or property.

Free pilot

2 months free

in up to 20 rooms

Choose up to 20 rooms and test SayFIXED with real guests. No payment card is required and there is no automatic paid renewal.

The pilot also suits hotels with more than 20 rooms — up to 20 selected rooms are activated for the test.

Start the free pilot

Monthly plans

Prices are per hotel or property and exclude VAT.

For small family-run properties

Small Stay

€29 /month

€290 for 12 months

A special plan for independent family hotels and guest houses with up to 20 rooms in total.

Start with 2 months free

Boutique

up to 50 active rooms

€59 /month

€590 for 12 months when paid annually

12 months for the price of 10

Start with 2 months free

Hotel

51–100 active rooms

€99 /month

€990 for 12 months when paid annually

12 months for the price of 10

Start with 2 months free

Large Hotel

101–200 active rooms

€149 /month

€1 490 for 12 months when paid annually

12 months for the price of 10

Start with 2 months free

Resort

201–400 active rooms

€229 /month

€2 290 for 12 months when paid annually

12 months for the price of 10

Start with 2 months free

Hotel group or more than 400 rooms

For several properties, more than 400 active rooms or specific integrations we prepare an individual offer.

Request an offer

A room is active when a QR code has been created for it in SayFIXED and reports can be submitted. The paid plan is determined by the number of active rooms, not by the number of reports, staff members or departments.

Everything you need is included

The plans differ only in the number of active rooms. The number of reports, staff members and departments is not limited.

  • an individual QR code for every active room
  • all supported languages
  • an unlimited number of reports
  • an unlimited number of staff members and departments
  • photos, comments and urgency marking
  • assignment, statuses and report history
  • the available reports and statistics
  • generating the digital materials for the rooms
  • updates and standard support

No setup fee

Printing and delivery of physical materials, as well as specific integrations and development, are quoted separately.

Free pilot

Test SayFIXED with real guests — at no risk

Use the system free for 2 months in up to 20 rooms and see how your guests and your team take to it.

Request the free pilot
Behind a reception counter, a staff member hands a white card to a person in a dark coat with a large leather bag over one shoulder.

What it includes

  • up to 20 active rooms
  • QR codes for the chosen rooms
  • reports submitted by guests
  • problems registered by staff
  • managing reports and using the available analytics in the platform
  • a short initial walkthrough for the team

What does NOT happen

  • no payment card is required to apply
  • there is no automatic paid renewal
  • after the 2 months you decide whether to continue
  • the pilot starts only when you confirm the link we send you by e-mail

The offer is for one hotel or property.

The hotel is the controller of the personal data.

GDPR

WebTrade is the platform provider and processes the data on the hotel’s behalf.

The guest creates no account

No registration, no password, no booking number.

Contact details are erased automatically

The hotel sets the retention period and the active languages within allowed limits.

Photos carry no metadata

Location and device data are removed on upload.

Hotels’ data is kept apart

Access follows the user’s role. One hotel never sees another hotel’s data.

Start a 2-month pilot in up to 20 rooms

We will get in touch to pick up to 20 rooms and prepare the QR codes. Sending this form does not start a paid subscription.

Up to 20 rooms No payment required No app for guests

We use the details you provide to answer your pilot request. See how we handle data in the Privacy Policy.