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An empty hotel room: a made bed under a white duvet, an armchair by a curtained window, a reading lamp above the wooden headboard.

Reporting technical problems in the hotel room

The guest says nothing. Then writes on Booking.

Give them an easy way to tell you in time. With a QR code in every room, SayFIXED turns the problem into a report the hotel can act on while the guest is still there.

Try 2 months free See how it works
  • Up to 20 rooms
  • No app for the guest
  • No automatic paid renewal
The guest screen on a phone, in English: "Where is the problem?" with the area choice.

Most problems do not reach the hotel in time

Silence does not mean the guest is happy. It often means the hotel will learn about the problem only after checkout — in a rating, a review, or a booking that never comes.

SayFIXED lowers the effort of speaking up — exactly when the hotel can still change the experience.

Source: проучване на Zingle сред 1 100 потребители в САЩ, публикувано от Hotel Management, 2019 г.

Someone sits on the edge of a hotel bed, looking at the phone in their hand; a suitcase stands beside the bed, a jacket over the armchair.
25% of guests report a problem that disrupted their stay
45% feel more comfortable reporting through a text channel than by phone, email or face to face
42% would return to a hotel that turned a bad experience into a good one by resolving the problem immediately

For the guest

How it works for the guest

After the scan, the hotel and the room are already known. The guest enters no number, creates no account and looks for no one.

Try it in 20 rooms

  1. Scans the code in the room

    An individual QR code for that room. No app to download.

  2. Picks what is wrong

    The area and the kind of problem, optionally a photo or a comment.

  3. Sends it in under a minute

    No registration and no app to install. The report reaches the hotel right away.

A drop of water hangs from the spout of a chrome mixer tap over a white basin; behind it, out of focus, a tissue box and a mirror frame.

A small problem rarely stays small when the hotel does not know about it

The same defect costs a different amount depending on when the hotel finds out. Below is one problem — a leak, the air conditioning, a lock — at the five moments it can reach you. The difference between the first row and the last is not in the problem.

  • The first evening

    Small to you, not to the guest

    A drip, no cooling, a lock that sticks. Not worth walking down to reception. Enough to ruin the night.

  • While the guest is in the room

    Today it is one job for maintenance

    While the guest is still in the room, this closes within the day. Nobody assigns it, because no report exists.

  • At checkout

    The guest no longer wants a repair

    By the time it reaches the desk, the conversation is not about the tap. It is about a discount, a dinner, another room.

  • After checkout

    In a review your next guests read

    You learn about your own room from a text your future guests also see. All that is left is to reply underneath it.

  • Never

    You never find out at all

    Nobody logged it, so nobody assigned it. The room keeps being sold, and a leak does not wait between inspections.

The later, the more expensive.

A problem you know about in time can still be solved.

Give guests an easy way to tell you
A staff member in uniform and apron taps a phone screen in a room doorway; inside, a made bed and folded towels on a luggage rack.

For the team

Guests are not the only ones who see problems

Reception, housekeeping or maintenance can register a problem for a chosen room straight from their phone — no paper note, no passing it person to person, no walking back to a workstation.

Guest reports and the team’s own observations stay in one place, so the problem is not lost between departments or shifts.

  • Housekeeping sees a leak in the bathroom
  • Reception logs a complaint received in person
  • A technician notes an additional defect on the spot
The staff screen on a phone, in English: a new report with room, place, item and problem.

What the hotel gains

A response while the guest is still there

The experience can be recovered before checkout, not explained after it.

Fewer lost reports

The information does not stay in a note, a chat or a handover between shifts.

Less load on reception

The guest describes the problem, and the team sees the exact room and context.

Recurring defects surface

Problem rooms, areas and types of failure become visible.

Better quality management

Management sees the response and the trends behind the guest experience.

From a single report to better quality

Every report helps solve the problem at hand and also shows the bigger picture — which defects repeat, which rooms need attention, and how quickly the hotel restores the guest’s comfort.

  1. Submitted by a guest or an employee
  2. Visible to the hotel
  3. Taken on by someone responsible
  4. Completed
  5. Included in the reports

Free pilot

Test SayFIXED with real guests — at no risk

Use the system free for 2 months in up to 20 rooms and see how your guests and your team take to it.

Request the free pilot
Behind a reception counter, a staff member hands a white card to a person in a dark coat with a large leather bag over one shoulder.

What it includes

  • up to 20 active rooms
  • QR codes for the chosen rooms
  • reports submitted by guests
  • problems registered by staff
  • working the reports and the available reporting in the platform
  • a short initial walkthrough for the team

What does NOT happen

  • no payment card is required to apply
  • there is no automatic paid renewal
  • after the 2 months you decide whether to continue
  • the pilot starts once the SayFIXED team confirms it, not automatically when the form is sent

The offer is for one hotel or property.

The hotel is the data controller. We are the provider.

GDPR

The guest creates no account

No registration, no password, no booking number.

Contact details are erased on a schedule

The hotel sets the retention period and the active languages within allowed limits.

Photos carry no metadata

Location and device data are removed on upload.

Hotels’ data is kept apart

Access follows the user’s role. One hotel never sees another hotel’s data.

Start a two-month pilot in up to 20 rooms

We will get in touch to pick up to 20 rooms and prepare the QR codes. Sending this form does not start a paid subscription.

Up to 20 rooms No app for the guest No automatic paid renewal

We use the details you provide to answer your pilot request. See how we handle data in the Privacy Policy.